Ders Planı

Lesson Information

Course Credit	2.0
Course ECTS Credit	3.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator
Instructor (s)	Assist. Prof. Dr. CANAN TERCAN
Course Assistant

Purpose and Content

The aim of the course	Courses, social services students need student as well as the professional one of the concepts they most use during the life of the communication to provide transfer and the learning theoretical with different models, however, and particularly of the most important means and aims of social work intervention someone next to improve their self recognition and awareness of students ; effective communication, problem solving and conflict resolution and mediation skills, such as basic aims to teach students.
Course Content	Contact the conceptual aspects (definition, purpose, characteristics), elements of communication, factors affecting communication, interaction, communication skills, verbal and nonverbal communication, body language, communication, interpersonal, problem solving and conflict resolution skills.

The aim of the course

Courses, social services students need student as well as the professional one of the concepts they most use during the life of the communication to provide transfer and the learning theoretical with different models, however, and particularly of the most important means and aims of social work intervention someone next to improve their self recognition and awareness of students ; effective communication, problem solving and conflict resolution and mediation skills, such as basic aims to teach students.

Course Content

Contact the conceptual aspects (definition, purpose, characteristics), elements of communication, factors affecting communication, interaction, communication skills, verbal and nonverbal communication, body language, communication, interpersonal, problem solving and conflict resolution skills.

Learning Outcomes

Having basic and current theoretical and practical knowledge
Evaluating the acquired knowledge in social work with a critical view, and has competency in analyzing and synthesizing.
Linking the knowledge of social sciences such as psychology, sociology, philosophy, anthropology and law to social problems and concerns, comprehends basic concepts and methods of each and has competency in applying this knowledge in social work fields
Internalizing life-long learning strategy. Renews knowledge and experience by being open to development, and enriches this knowledge through sharing it with others
Coming the idea of rights based perspective to practice in protection, health, security and rehabilitation of different groups in society
Having knowledge of social problems and social service application areas
Having human behavior and social environmental knowledge
Having information about human rights and freedoms
Having knowledge about social, cultural and economic differences
Having information about information technologies and use in the field of social work
Having practical information about social services
Acquiring application knowledge through on-site application internships
Being able to carry professional liability adequacy
Having enough practical application
Competence in acquiring the habit of following the information on the job
Competence in acquiring the concept of lifelong learning and self-development
Learning to methods of Social Work Intervention
Having information about applications
Using the framework of basic skills and knowledge of the social value system
Understanding the task of social workers or interposer
Psycho- social support to individuals who need to have the necessary skills in providing this support
Learning to work in groups
Having the ability to work multidisciplinary
Knowing how to provide the highest level of ethical principles between social worker and the client
Gaining the ability to lifelong learning
Constantly monitoring new resources related to social services
Becoming a model for the society with its knowledge, skills, values and attitudes and adopts the concept of lifelong learning
Developing basic communication skills
Providing communication between social environment and counselee
Sharing thoughts and solutions to problems related to social work areas with the same and different professions by supporting it with quantitative and qualitative data
Organizing and implementing projects and activities for the social environment in which it lives, with a sense of social responsibility
Thanks to the study of the social service area, he / she gets information without leaving the field
Determining the duties, authorities, rights and responsibilities related to the social work profession and acting in accordance with the legislation, professional ethics, norms and standards
Adopting social justice and rights based approach within the framework of social, scientific, cultural and professional values
In order to improve social functionality and facilitate social change, he or she develops an understanding of applying in an individual, family, group, organization, community, society and global context

Weekly Course Subjects

1	Meeting and sharing the course content
2	What is communication and what is not? Basic concepts in communication. What is communication? Contact Elements Contact Types: Short of Internal Communication -Contact with the others -Örgüt Internal Communication Contact the -Kitl Key Factors Affecting Communication (cognition, perception, emotion, unconscious, Needs], communication skills, personal factors, cultural factors, Roles, Social and Physical Environment, Nature Post)
3	Listening Lecture 1 Considerations my communicational Enabled Listening -Contact Barriers -I Language
4	Listening Lecture 2 Self Cases Admission Messages Life Positions Configuring Time Criticism and Appreciation
5	Empathy
6	Contact Forms
7	Mid-term
8	Controlling the anger
9	Interpersonal Conflict Resolution and Mediation 1
10	Interpersonal Conflict Resolution and Mediation 2
11	Interpersonal Conflict Resolution and Mediation 3
12	Communication in Social Work Practice 1
13	Communication in Social Work Practice 2
14	General evaluation

Resources

1-1-Acar, N. V. (2006). Çocukla İletişim. In. Kuzgun, Y. (Eds.). İlköğretimde Rehberlik (6. basım pp. 155-169). Ankara. Nobel Yayın Dağıtım.
2.Akkoyun, F. (2005). Transaksiyonel Analiz. Psikolojide İşlemsel Çözümleme Yaklaşımı. Ankara. Nobel Yayın Dağıtım.
3.Dökmen, Ü. (2006). İletişim Çatışmaları ve Empati. Ankara. Sistem Yayıncılık
4.Egan, G. (1998) The Skilled Hepler. California. Brooks Cole Publishing.
5.Hortaçsu, N. (1997). İnsan İlişkileri. Ankara. İmge Kitabevi.
6.Kaya, A. (2010). Kişilerarası İlişkiler ve Etkili İletişim. Ankara. Pegem Akademi Yayıncılık.
7.Murphy, D. C., Dillon, C. (1998). Interviewing in Action. California. Brooks Cole Publishing.
8.Öğülmüş, S. (2006). Kişilerarası Sorun Çözme Becerileri ve Eğitimi. Ankara. Nobel Yayın Dağıtım.
9.Öner, U. (2006). Çatışma Çözme ve Arabuluculuk Eğitimi. In. Kuzgun, Y. (Eds.). İlköğretimde Rehberlik (6. basım pp. 189-234). Ankara. Nobel Yayın Dağıtım.
10.Özmen, A. (2009). Öfke ile Başa Çıkma. Ankara. Nobel Yayın Dağıtım.
11.Satir, V. (2001). İnsan Yaratmak. İstanbul. Beyaz Yayınları
12.Schopenhauer, A. (2012) Eristik Diyalektik. İstanbul. Sel Yayıncılık.
13.Taştan, N. (2006). Çatışma Çözme Eğitimi ve Akran Arabuluculuğu. Ankara. Nobel Yayın Dağıtım.
14.Telman, N., Ünsal, P. ( 2005). İnsan İlişkilerinde İletişim. İstanbul. Epsilon Yayıncılık.

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Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources

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