Ders Planı

Lesson Information

Course Credit
Course ECTS Credit
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course
Mode of Delivery	Unknown
Does the course require compulsory or optional work experience?
Course Coordinator
Instructor (s)
Course Assistant

Purpose and Content

The aim of the course	The aim of this course is to provide students with fundamental knowledge and skills related to quality management in healthcare services. The course aims to help students understand the principles of healthcare quality, quality standards, accreditation, patient and employee safety, and continuous improvement. Students are expected to develop an understanding of quality improvement methods in healthcare organizations.
Course Content	The course covers the basic concepts of quality and the historical development of quality in healthcare. It includes the measurement of healthcare quality, Total Quality Management, internal and external customers, continuous improvement, quality circles, the PDCA/Deming Cycle, Six Sigma, and Root Cause Analysis. Students also learn quality improvement tools such as Pareto Analysis, Fishbone Diagrams, Flowcharts, Check Sheets, and Histograms. The course further covers standardization, Healthcare Quality Standards (HQS/SKS), ISO and Turkish Standards (TS), accreditation, accreditation organizations, JCI, TEMOS and TÜSKA accreditation, as well as patient and employee safety.

The aim of the course

The aim of this course is to provide students with fundamental knowledge and skills related to quality management in healthcare services. The course aims to help students understand the principles of healthcare quality, quality standards, accreditation, patient and employee safety, and continuous improvement. Students are expected to develop an understanding of quality improvement methods in healthcare organizations.

Course Content

The course covers the basic concepts of quality and the historical development of quality in healthcare. It includes the measurement of healthcare quality, Total Quality Management, internal and external customers, continuous improvement, quality circles, the PDCA/Deming Cycle, Six Sigma, and Root Cause Analysis. Students also learn quality improvement tools such as Pareto Analysis, Fishbone Diagrams, Flowcharts, Check Sheets, and Histograms. The course further covers standardization, Healthcare Quality Standards (HQS/SKS), ISO and Turkish Standards (TS), accreditation, accreditation organizations, JCI, TEMOS and TÜSKA accreditation, as well as patient and employee safety.

Learning Outcomes

Has basic, up-to-date and applied knowledge about his/her profession
Has knowledge about occupational health and safety, environmental awareness and quality processes.
Follows current developments and applications for his/her profession and uses them effectively
Effectively uses information technologies (software, programs, animations, etc.) related to the profession
Has the ability to independently evaluate professional problems and issues with an analytical and critical approach and present solution proposals.
Takes responsibility as a team member to solve unforeseen complex problems encountered in applications related to the field
Has awareness of career management and lifelong learning
Follows information in the field using a foreign language and communicates with colleagues.
Can effectively present thoughts in written and verbal communication at the level of knowledge and skills, and express them in an understandable manner
Has social, scientific, cultural and ethical values in the stages of collecting, applying and announcing the results of data related to the field
Knows the operating room environment and equipment.
Explains and applies the issues of preparing the operating room environment before, between and after surgical procedures.
Explains and applies information on sterilization and disinfection techniques.

Weekly Course Subjects

1	Quality, Quality Pioneers and Related Concepts
2	Quality in Healthcare and Historical Development
3	Measurement of Quality in Healthcare
4	Total Quality Management: Importance, Fundamental Principles, and Benefits
5	Internal and External Customers in Total Quality Management
6	Continuous Improvement in Healthcare, Quality Circles, PDCA/Deming Cycle, Six Sigma, and Root Cause Analysis
7	Pareto Analysis, Fishbone (Cause-and-Effect) Diagram, Flowchart, Check Sheet, and Histogram
8	Standardization, Standards, and Healthcare Quality Standards (HQS/SKS)
9	Objectives and Dimensions of Healthcare Quality Standards (HQS/SKS)
10	ISO Standards and Turkish Standards (TS) Used in Healthcare
11	Accreditation: Importance and Benefits
12	Accreditation Organizations in Healthcare
13	ISQua, JCI, TEMOS, and TÜSKA Accreditation Practices
14	Patient and Employee Safety

Resources

1-Lecture Notes

2-Sıdıka Kaya (Editör), Sağlık Kurumlarında Kalite Yönetimi, AÖF Yayınları, 2013

3-Akın Marşap, Sağlık İşletmelerinde Kalite, Beta Basım Yayın, 2021

4-Figen Çizmeci Şenel, Sağlık Hizmetlerinde Kalite İyileştirme Araçları, Gazi Kitabevi, 2021

5-T.C. Sağlık Bakanlığı, Sağlıkta Kalite Standartları Hastane SKS (Sürüm 6.1), Sağlıkta Kalite, Akreditasyon ve Çalışan Hakları Dairesi Başkanlığı,Tam Pozitif Matbaa 2020

6-Ders kapsamında işlenen ilgili resmi kurumların web siteleri

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources