| The aim of the course |
The aim of this course is to teach students the concepts of quality and quality in healthcare services, the principles of Total Quality Management, quality measurement methods, and continuous improvement processes. It also aims to provide students with basic knowledge and awareness of accreditation, certification, risk management, medical errors, root cause analysis, and effective communication in healthcare services. |
| Course Content |
The course covers the concept of quality, quality pioneers and the historical development of quality approaches, the concept of quality in healthcare services, quality measurement methods and quality indicators, Total Quality Management and its fundamental principles, internal and external customers, continuous improvement processes, the PDSA (Deming) cycle, quality improvement tools, patient satisfaction, accreditation and certification in healthcare services, quality awards, risk management, medical errors, adverse events, root cause analysis, and quality and effective communication. |
