You can create an IT support request from the address ubis.aydin.edu.tr or get support by calling internal extension 44 1 44 regarding issues with the use of fixed asset computers, your access to web service servers, your connection to the corporate network, printer problems, software installations, internet issues, internal telephone issues, and problems with lecterns/projectors/computers etc. in classrooms/laboratories.

When your support request is entered into the system, you will receive a notification email that your request has been processed. This notification email includes the status of your request and the name of the IT support personnel. You can also track your request from ubis.aydin.edu.tr. IT support personnel will contact you according to their workload and processing order.

1. No software without a license is installed on fixed asset computers. The license responsibility for software used on fixed asset computers by personnel within our university (excluding licensed programs legally purchased by our university) belongs to the relevant personnel.
2. If the operating system needs to be reinstalled on faulty fixed asset computers and the problem is not a disk failure, unless otherwise specified, IT support personnel are only responsible for taking the desktop, documents, and downloads folders of the personnel using the computer. IT is not responsible for backing up, copying private software within the system, or other data losses.
   
3. For your file backups, you can use your 100 GB (50 GB for DentAydın personnel) Personal Space allocated to you by IT. On every fixed asset computer where you log in with your email account, the folder will appear on the desktop. Every file you put in this folder is hosted on IT servers and you can access it from every fixed asset computer where you log in with your email account.