Ders Planı

CLASS 3

CLASS 4

Lesson plan / OFFICE MANAGEMENT AND COMMUNICATION TECHNIQUES

Lesson Information

Course Credit	2.0
Course ECTS Credit	3.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Instructor (s)	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Course Assistant

Purpose and Content

The aim of the course	With this course the student will gain verbal, nonverbal, written communication skills with organizations and will learn basic concepts, processes and functions of management and office management.
Course Content	communication, communication process and the types, office, office types, office workers, management, management functions

Learning Outcomes

To have knowledge related to the office management at a basic level.
To implement executive assisstant's duties and responsibilities.
To follow the flow of documents inside and outside of the corporation.
To have the knowledge related to the employer-employee relations, social security and responsibilities.
To prepare the professional correspondence.
To have the knowledge related to the principles of protocol and implement them in the organization.
To have the knowledge of professional ethics.
To implement filing and archiving techniques.
To analyze, to interpret and to evaluate the knowledge related to office management.
To be able to communicate personal and organizational.
To represent the organization and to implement the rules of protocol.
Has a sufficient level of foreign language.
To arrange inter-department meetings, to set an agenda and to prepare report.
To do mathematical operation and to do operations related to logic.
Fast touch typing.
To prepare official correspondence in computer.
To do pre-accurancy operations.
To perform given duties and responsibilities in the best way.
To take responsibility to solve faced problems in the organization as a team member.
To use time efficiently in organizational activities.
Arranging successful meetings.
To evaluate owned knowledge and skills critically.
To make decision and to take initiative within the frame of their authorization.
To be able to use software and information and communication technologies at least at the Europe Computer Using Licence basic level.
To be able to speak in a foreign language.
To transfer ideas related to office management and executive assisstantship in verbal and non-verbal communication way at the level of owned basic knowledge and skill.
To use office machines.
Fast touch typing
To represent the organiziation and the executive.
To handle and to file official correspondence.
To have the knowledge related to filing and archiving techniques.
Speaks a foreign language well

Weekly Course Subjects

1	communication concept
2	communication process
3	types of communication
4	organizational communication
5	communication by telephone, the factors prevent the communication
6	quiz
7	office concept and functions of offices
8	classification of offices, classic and contemporary offices
9	office workers, the differences between office management and business management
10	midterm
11	governance concept, management resources, manageriallevels and skills
12	functions of management, planning and planning in offices
13	organizing and directing
14	audit

Resources

1-Assistant Professor Muharrem TUNA TUNA-Aysen AKBAŞ, OFFICE MANAGEMENT AND COMMUNICATION TECHNIQUES, Detay Publishing.

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources