Ders Planı

Lesson Information

Course Credit	2.0
Course ECTS Credit	3.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Instructor (s)	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Course Assistant

Purpose and Content

The aim of the course	Aim of the course is to educate asisstants who manages the administrator, who have management-organization-effective communication knowledge, and who have personal and professional knowledge for fulfilling their mission to represent executives and corporate image.
Course Content	Management, functions of management, characteristics of management, managers expectations from assistant managers, personal characteristics of an executive assistant , professional skills, job definition, areas of responsibility, executive assistant's verbal-nonverbal-written communication skills, etiquette and protocol rules to be considered, meeting management, arranging appointment and business trips, image management, time management, crisis and stress management, ethics, mobbing, emotional intelligence

The aim of the course

Aim of the course is to educate asisstants who manages the administrator, who have management-organization-effective communication knowledge, and who have personal and professional knowledge for fulfilling their mission to represent executives and corporate image.

Course Content

Management, functions of management, characteristics of management, managers expectations from assistant managers, personal characteristics of an executive assistant , professional skills, job definition, areas of responsibility, executive assistant's verbal-nonverbal-written communication skills, etiquette and protocol rules to be considered, meeting management, arranging appointment and business trips, image management, time management, crisis and stress management, ethics, mobbing, emotional intelligence

Learning Outcomes

To have knowledge related to the office management at a basic level.
To implement executive assisstant's duties and responsibilities.
To follow the flow of documents inside and outside of the corporation.
To have the knowledge related to the employer-employee relations, social security and responsibilities.
To prepare the professional correspondence.
To have the knowledge related to the principles of protocol and implement them in the organization.
To have the knowledge of professional ethics.
To implement filing and archiving techniques.
To analyze, to interpret and to evaluate the knowledge related to office management.
To be able to communicate personal and organizational.
To represent the organization and to implement the rules of protocol.
Has a sufficient level of foreign language.
To arrange inter-department meetings, to set an agenda and to prepare report.
To do mathematical operation and to do operations related to logic.
Fast touch typing.
To prepare official correspondence in computer.
To do pre-accurancy operations.
To perform given duties and responsibilities in the best way.
To take responsibility to solve faced problems in the organization as a team member.
To use time efficiently in organizational activities.
Arranging successful meetings.
To evaluate owned knowledge and skills critically.
To make decision and to take initiative within the frame of their authorization.
To be able to use software and information and communication technologies at least at the Europe Computer Using Licence basic level.
To be able to speak in a foreign language.
To transfer ideas related to office management and executive assisstantship in verbal and non-verbal communication way at the level of owned basic knowledge and skill.
To use office machines.
Fast touch typing
To represent the organiziation and the executive.
To handle and to file official correspondence.
To have the knowledge related to filing and archiving techniques.
Speaks a foreign language well

Weekly Course Subjects

1	General concepts related to administrative activities in organization
2	Executive Assistan's Professional Skills
3	Executive Assistant's Personality Traits - External Appearance Features - Character Properties
4	Executive Assistant's job definition, areas of responsibility-1
5	Executive Assistant's job definition, areas of responsibility-2
6	Executive Assistant's effective verbal and nonverbal communication
7	Executive Assistant's written communication skills
8	Etiquette and protocol rules that a executive assisstant should pay attention
9	MID-TERM EXAM April 9 to April 15
10	Executive Assistantship and Meeting Management, Arranging event-business trips
11	The Importance of gaining effective image for an executive assistant
12	Emotional Intelligence
13	Crisis Management
14	Mobbing

Resources

1- TENGİLİMOĞLU, Dilaver and ERKAL, Pınar Coşar. (2008). Executive Assistantship, Asil Publishing: Ankara, Turkey.

2- National or international papers or articles about executive assistantship.

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources