Ders Planı

CLASS 4

Lesson plan / OFFICE MANAGEMENT AND ERGONOMICS

Lesson Information

Course Credit	2.0
Course ECTS Credit	3.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Instructor (s)	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Course Assistant

Purpose and Content

The aim of the course	The office or organization business processes are successfully planned, organized, coordinated and each process is controlled. Students will have the knowledge of making working conditions of the office ergonomic, protection against occupational diseases and job security.
Course Content	The concept of office, functions of offices, office types, management, management's historical development, management functions, office management, office planning, organizing, directing, coordinating, checking in the offices. Business analysis and business valuation in offices. Offices and Organization of Office Works. System Improvement Techniques in Offices, Work Study, Motion and Time Economy, Efficiency, Effectiveness. Office Automation Systems, Information management and security. Total Quality Management in Offices, Performance Appraisal in Offices, Stress Management in offices. Ergonomic placement of offices, offices of business processes and making working conditions in offices and business processes suitable to employee's physical, psychological, and cognitive features. Hygiene factors, noise, heat, sound, temperature, humidity, air conditioning, color components in office environment. Sedentary works and correct and healthy sitting position for routin movements in the ofice.

The aim of the course

The office or organization business processes are successfully planned, organized, coordinated and each process is controlled. Students will have the knowledge of making working conditions of the office ergonomic, protection against occupational diseases and job security.

Course Content

The concept of office, functions of offices, office types, management, management's historical development, management functions, office management, office planning, organizing, directing, coordinating, checking in the offices. Business analysis and business valuation in offices. Offices and Organization of Office Works. System Improvement Techniques in Offices, Work Study, Motion and Time Economy, Efficiency, Effectiveness. Office Automation Systems, Information management and security. Total Quality Management in Offices, Performance Appraisal in Offices, Stress Management in offices. Ergonomic placement of offices, offices of business processes and making working conditions in offices and business processes suitable to employee's physical, psychological, and cognitive features. Hygiene factors, noise, heat, sound, temperature, humidity, air conditioning, color components in office environment. Sedentary works and correct and healthy sitting position for routin movements in the ofice.

Learning Outcomes

To have knowledge related to the office management at a basic level.
To implement executive assisstant's duties and responsibilities.
To follow the flow of documents inside and outside of the corporation.
To have the knowledge related to the employer-employee relations, social security and responsibilities.
To prepare the professional correspondence.
To have the knowledge related to the principles of protocol and implement them in the organization.
To have the knowledge of professional ethics.
To implement filing and archiving techniques.
To analyze, to interpret and to evaluate the knowledge related to office management.
To be able to communicate personal and organizational.
To represent the organization and to implement the rules of protocol.
Has a sufficient level of foreign language.
To arrange inter-department meetings, to set an agenda and to prepare report.
To do mathematical operation and to do operations related to logic.
Fast touch typing.
To prepare official correspondence in computer.
To do pre-accurancy operations.
To perform given duties and responsibilities in the best way.
To take responsibility to solve faced problems in the organization as a team member.
To use time efficiently in organizational activities.
Arranging successful meetings.
To evaluate owned knowledge and skills critically.
To make decision and to take initiative within the frame of their authorization.
To be able to use software and information and communication technologies at least at the Europe Computer Using Licence basic level.
To be able to speak in a foreign language.
To transfer ideas related to office management and executive assisstantship in verbal and non-verbal communication way at the level of owned basic knowledge and skill.
To use office machines.
Fast touch typing
To represent the organiziation and the executive.
To handle and to file official correspondence.
To have the knowledge related to filing and archiving techniques.
Speaks a foreign language well

Weekly Course Subjects

1	Basic concepts: office, office types, management, management functions, office management
2	Business analysis and business valuation in offices
3	Office organization and system improvement techniques, work study, method study, work measurement.
4	Offices productivity, efficiency, effectiveness management.
5	Information systems and office automation
6	Total quality management in offices
7	Performance Evaluation
8	Stress Management
9	MID-TERM EXAM
10	Ergonomics concept: definition, importance, purpose and consequences.
11	Ergonomic factors affecting the operating environment. Office environment, hygiene, light, sound, heat, noise, color factors.
12	Ergonomically shaped work environment-1 - Shaping according to anthropometric aspects - Shaping physiologically
13	Ergonomically shaped operating environment -2 - Shaping psychologically - Shaping according to informational aspects
14	Ergonomically shaped work environment -3 - Shaping according to organisational aspects - Shaping according to security aspects

Resources

1- TENGİLİMOĞLU, Dilaver and TUTAR, Hasan. (2003). Modern Office Management- Current Issues and Perspectives in Office Management , Gazi Publication: Ankara, Turkey.

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