Ders Planı

CLASS 3

CLASS 4

Lesson plan / PROFESSIONAL CORRESPONDENCE

Lesson Information

Course Credit	2.0
Course ECTS Credit	2.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Instructor (s)	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Course Assistant

Purpose and Content

The aim of the course	Aim of the course is to make students define the techniques of writing, official writing, business writing, and make them prepare private papers, official letter, business letter writing and have the knowledge at the level of carrying out the correspondence in the business.
Course Content	Rules of preparing official letter and types of business letter writing, Rules of preparing business letter writing, Private papers and Types of private papers.

Learning Outcomes

To have knowledge related to the office management at a basic level.
To implement executive assisstant's duties and responsibilities.
To follow the flow of documents inside and outside of the corporation.
To have the knowledge related to the employer-employee relations, social security and responsibilities.
To prepare the professional correspondence.
To have the knowledge related to the principles of protocol and implement them in the organization.
To have the knowledge of professional ethics.
To implement filing and archiving techniques.
To analyze, to interpret and to evaluate the knowledge related to office management.
To be able to communicate personal and organizational.
To represent the organization and to implement the rules of protocol.
Has a sufficient level of foreign language.
To arrange inter-department meetings, to set an agenda and to prepare report.
To do mathematical operation and to do operations related to logic.
Fast touch typing.
To prepare official correspondence in computer.
To do pre-accurancy operations.
To perform given duties and responsibilities in the best way.
To take responsibility to solve faced problems in the organization as a team member.
To use time efficiently in organizational activities.
Arranging successful meetings.
To evaluate owned knowledge and skills critically.
To make decision and to take initiative within the frame of their authorization.
To be able to use software and information and communication technologies at least at the Europe Computer Using Licence basic level.
To be able to speak in a foreign language.
To transfer ideas related to office management and executive assisstantship in verbal and non-verbal communication way at the level of owned basic knowledge and skill.
To use office machines.
Fast touch typing
To represent the organiziation and the executive.
To handle and to file official correspondence.
To have the knowledge related to filing and archiving techniques.
Speaks a foreign language well

Weekly Course Subjects

1	The concept of writing official letters and procedural rules of the writing official letters.
2	Petition and report writing as types of official letters.
3	Official report and form as types of official letters.
4	Spesification and contract as types of official letter writing
5	Official certificate, warrant, mandate and circular as types of official letters.
6	The concept of writing business letters and procedural rules of writing business letters.
7	Circular letter, sales letter and letter of request as types of business letters.
8	Order letter, reiteration letter and letter of confirmation as types of business letters.
9	Credit, collections and payments follow-up letters and rejection / acceptance letters as types of busines letters.
10	MID-TERM EXAM
11	The concept of private letter and greeting and appreciation letters as types of private letters.
12	Condolence, consolation and invitation letters as types of private letters.
13	Unofficial notes, memorandums.
14	Announcements and resumes.

Resources

CORRESPONDENCE TECHNIQUES, HAKAN KOC - VIOLET TARHAN Öztoprak, ELITE PUBLISHING, Ankara, 2003

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources