Ders Planı

CLASS 3

CLASS 4

Lesson plan / PROTOCOL KNOWLEDGE

Lesson Information

Course Credit	2.0
Course ECTS Credit	4.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Instructor (s)	Instructor (Ph.D.) ZEYNEP YILDIRIM SÖNMEZ
Course Assistant

Purpose and Content

The aim of the course	This course will make students gain the protocol knowledge which is requried to be implemented in official environment to be able to represent their institution and to be able to be an example to other employees and will provide them to use this knowledge in appropriate place and time while working with people and agencies that they communicate.
Course Content	Protocol and protocol lists, rules of the protocol implemented in institutions and organizations, both written and oral communication protocol, the protocol rules will be implemented in corporate activities and protocol rules which executive assistant will implement in representation.

Learning Outcomes

To have knowledge related to the office management at a basic level.
To implement executive assisstant's duties and responsibilities.
To follow the flow of documents inside and outside of the corporation.
To have the knowledge related to the employer-employee relations, social security and responsibilities.
To prepare the professional correspondence.
To have the knowledge related to the principles of protocol and implement them in the organization.
To have the knowledge of professional ethics.
To implement filing and archiving techniques.
To analyze, to interpret and to evaluate the knowledge related to office management.
To be able to communicate personal and organizational.
To represent the organization and to implement the rules of protocol.
Has a sufficient level of foreign language.
To arrange inter-department meetings, to set an agenda and to prepare report.
To do mathematical operation and to do operations related to logic.
Fast touch typing.
To prepare official correspondence in computer.
To do pre-accurancy operations.
To perform given duties and responsibilities in the best way.
To take responsibility to solve faced problems in the organization as a team member.
To use time efficiently in organizational activities.
Arranging successful meetings.
To evaluate owned knowledge and skills critically.
To make decision and to take initiative within the frame of their authorization.
To be able to use software and information and communication technologies at least at the Europe Computer Using Licence basic level.
To be able to speak in a foreign language.
To transfer ideas related to office management and executive assisstantship in verbal and non-verbal communication way at the level of owned basic knowledge and skill.
To use office machines.
Fast touch typing
To represent the organiziation and the executive.
To handle and to file official correspondence.
To have the knowledge related to filing and archiving techniques.
Speaks a foreign language well

Weekly Course Subjects

1	definition and importance of the protocol
2	rules governing social behavior
3	protocol as the rules of social behavior in his life and work order
4	greeting, introduction-to meet and to introduce protocol
5	handshaking, addressing, protocol clothing
6	gifts, flowers, thanks protocol, the protocol on the phone
7	institutions and organizations, protocol, inauguration and dismissal of separation protocol
8	vehicles protocol, protocol official writings, oral communication protocol
9	corporate ceremonial protocol, management of visits and visitors relationships
10	mid-term exam
11	arranging appointments, and drop off
12	invitations protocol
13	manager-assistant relationship protocol, implement the protocol within the organization assistant
14	protocol will apply to visitors of assistant manager, manager room to apply the protocol

Resources

Assistant Professor Altinoz Mehmet, Assistant Professor Tutar Hasan , PROTOCOL in BUSINESS ENVIRONMENT, Nobel Publishing.

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources