| 1 | Communication concept, Communication process |
| 2 | Types of communication (Verbal, Non-verbal, organizational mass communication) |
| 3 | Use of body language |
| 4 | Meeting and being introduced in corporate places |
| 5 | Rules to be considered when using the phone, business correspondence and internet in the business environment |
| 6 | Effective communication, active listening and feedback |
| 7 | Courtesy, protocol and etiquette rules that must be taken into consideration in society in terms of effective communication |
| 8 | Midterm |
| 9 | interpersonal communication |
| 10 | The importance of greeting, priority at the gates (meeting the team, transition to the plane process) |
| 11 | Communication methods appropriate to the culture we are in, with teams at social events and on yachts |
| 12 | Resolving conflicts using appropriate communication techniques |
| 13 | Effective communication skills |
| 14 | Final exam |
