Istanbul Aydın University Distance Education Application and Research Center (UZEP) treats educational processes not merely as a technological infrastructure, but as an integrated quality management system, in line with our university's "Digital University" vision.
Our quality processes are carried out within the framework of the Higher Education Quality Council (YÖKAK) criteria, TURQUALITY Brand Support Program standards, and international quality management systems (ISO).
1. Quality Management and Our Certificates
Our center holds the following quality management systems that guarantee international standards and continuous improvement in the services provided:
TURQUALITY Scope: Our university is part of the TURQUALITY Support Program, the first and only state-sponsored branding program.
Quality Certificates: ISO 9001:2015 Quality Management, ISO 10002:2006 Customer Satisfaction, and ISO/IEC 27001:2013 Information Security Management Systems.
2. Management and Organizational Structure
The quality and sustainability of distance education processes are coordinated by the "Distance Education Executive Board" in light of the policies determined by the University Senate.
Strategic Decision Making: Distance Education Executive Board
Implementation and Coordination: Distance Education Application and Research Center (UZEM)
Technical Infrastructure: Department of Information Technology & System Management Unit
3. Continuous Improvement Activities
In line with its vision of "constantly following, questioning, and producing technology," our center operates the following improvement mechanisms within the framework of the "Plan – Do – Check – Act (PDCA)" cycle:
Technological Infrastructure Updates: Regular updating of live course platforms (Adobe Connect, etc.) and LMS infrastructure according to global standards and increasing user load; proactive increasing of server and bandwidth capacities.
Training of Trainers: Organizing periodic seminars and workshops titled "Instructional Design in Online Education" and "Learning Management System" aimed at increasing the digital competencies of academic staff.
Barrier-Free Distance Education: Making systemic accessibility arrangements for our students with special needs, adapting materials, and ensuring equality of opportunity within the scope of "Barrier-Free University" efforts.
4. Feedback and Satisfaction Evaluations
The opinions of our stakeholders constitute the most important input of our quality processes. Feedback is collected and evaluated through advanced support channels unique to our university as follows:
Satisfaction Surveys: "Distance Education Satisfaction Surveys" conducted for our students and faculty members at the end of academic semesters.
Request and Complaint Management:
Help Desk: The "Help Desk" unit serving through the UBIS system to provide instant solutions to our students' problems.
We Are Listening to You: A digital communication channel where all our stakeholders can convey their opinions, suggestions, and requests.
Call Center & E-Mail: Analysis of notifications received via the 444 1 428 line and [email protected].
Stakeholder Meetings: Evaluation meetings and continuous improvement workshops held with Faculty and Vocational School coordinators.
5. Coordination and Continuous Improvement Meetings
Within the scope of quality assurance studies aimed at monitoring, evaluating, and continuously improving the effectiveness of teaching processes related to common courses conducted in distance education, periodic online coordination meetings are held with the participation of course coordinators.
In these meetings; practices aimed at increasing student interaction, feedback regarding teaching processes, the execution processes of the courses, and improvement activities aimed at enhancing the learning experience are evaluated.
Meetings Held
A Common Courses Coordination Meeting was held on September 15, 2025.
A Common Courses Coordination Meeting was held on October 10, 2025.
A Common Courses Coordination Meeting was held on October 24, 2025.
A Common Courses Coordination Meeting was held on November 12, 2025.
A Common Courses Coordination Meeting was held on December 29, 2025.
A Common Courses Coordination Meeting was held on January 26, 2026.
A Common Courses Coordination Meeting was held on February 11, 2026.
A Common Courses Coordination Meeting was held on March 06, 2026.
A Common Courses Coordination Meeting was held on March 27, 2026.
A Common Courses Coordination Meeting was held on May 22, 2026.
