Ders Planı

CLASS 2

CLASS 3

CLASS 4

Lesson plan / QUALITY MANAGEMENT IN HEALTH INSTITUTIONS

Lesson Information

Course Credit	2.0
Course ECTS Credit	5.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator
Instructor (s)	Instructor PERVİN KILIÇ
Course Assistant

Purpose and Content

The aim of the course	To provide general information about the quality standards
Course Content	In health care quality, customer satisfaction concepts and the importance of this concept

Learning Outcomes

All kinds of office supplies and equipment can be used effectively.
knows basic pharmacology to fill out patient files and write Epikriz
knows Prevention of disease and the most common chronic diseases in health care situation
knows information about the terms and concepts of medical terminology, human anatomy and diseases
Developing social and cultural self-awareness is conscious individual.
Compile and record medical charts, reports, and correspondence, using typewriter or personal computer
Medical documentation and archive operations, medical records, medical reports and professional correspondence in accordance with the rules of the Turkish language in a way that makes efficient and fast.
edical Documentation and Secretarial required by the field of information and communication technologies in conjunction with computer software is successfully used
Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms.
Developing social and cultural self-awareness is conscious individual.
recognizes The institutions and organizations within the health care system duties, rights and responsibilities related laws, regulations and act in accordance with the legislation.
communicate effectively with Colleagues, patients, relatives, physicians and other health professionals
Answer telephones, and direct calls to appropriate staff.
Receive and route messages and documents such as laboratory results to appropriate staff
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Observance of health and safety precautions related to the profession, in exceptional circumstances, and apply first aid to be able to be able to keep his cool and knows
know what records must be kept in Health institutions
knows information about the terms and concepts of medical terminology, human anatomy and diseases
Knows the principles of universal morality and profession are executed in accordance with these principles
communicate effectively with Colleagues, patients, relatives, physicians and other health professionals
Schedule and confirm patient diagnostic appointments, surgeries and medical consultations
Health records are kept in institutions, documents and forms filled Knows archiving with current techniques and can apply this knowledge
Medical Documentation and Secretariat on issues related to the field have the basic knowledge and skills to inform the people and institutions using

Weekly Course Subjects

1	Basic Concepts Related to Quality
2	Concept of Quality in Health Care
3	Customer Satisfaction in Health Institutions.
4	Customer Satisfaction in Healthcare
5	Measuring Quality in Health Care
6	Measuring Quality in Health Care
7	continuous Improvement
8	midterm exam
9	continuous Improvement
10	Tools Used to Improve Quality
11	Health Services Accreditation, Certification and Quality Awards
12	Health Services Accreditation, Certification and Quality Awards
13	Patient Safety
14	General Review

Resources

1-Lecture Notes

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources