| 1 | General information about the Quality Management Systems |
| 2 | Definition of the Quality Management Systems |
| 3 | Modern Total Quality in Business |
| 4 | Strategy of the Quality Management |
| 5 | Human Resources and Quality Relationship |
| 6 | Quality Management Groups |
| 7 | Managerial Quality Function |
| 8 | Midterm Exam |
| 9 | Countries and Total Quality Management |
| 10 | ISO 9001-2008 Quality Menagement System |
| 11 | Acreditation and JCI Quality System I |
| 12 | JCI Quality System II |
| 13 | JCI Quality System III |
| 14 | JCI Quality System IV |