| 1 | Definition, characteristics, and historical development of quality |
| 2 | Basic concepts of quality assurance and standardization |
| 3 | Total Quality Management (TQM) in modern business |
| 4 | National and international organizations related to quality and standardization |
| 5 | Definition of Quality Management Systems |
| 6 | Standards related to Quality Management Systems |
| 7 | Managerial Quality Function |
| 8 | Midterm Exam |
| 9 | Continuous improvement (Kaizen) and related concepts |
| 10 | Patient safety and SKS (Healthcare Quality Standards) |
| 11 | Acreditation and JCI Quality System I |
| 12 | JCI Quality System II |
| 13 | JCI Quality System III |
| 14 | JCI Quality System IV |