| 1 | Quality and quality related concepts |
| 2 | Some factors affecting quality |
| 3 | Poor quality costs |
| 4 | Quality approaches |
| 5 | Total quality management |
| 6 | Quality assurance and standardization: definition and content |
| 7 | The purpose of standardization and the benefits |
| 8 | Midterm exam |
| 9 | Types of standards |
| 10 | Quality management system (ISO 9001-2008) |
| 11 | JCI Quality System |
| 12 | JCI Quality System (Cont.) |
| 13 | JCI Quality System (Cont.) |
| 14 | JCI Quality System (Cont.) |