| 1 | Quality, Quality in Healthcare Services, and Related Concepts |
| 2 | Contributors to the Historical Development of Quality and Standards |
| 3 | Quality Assurance, Objectives of Standardization, and Types of Standards |
| 4 | Quality Measurement |
| 5 | Total Quality Management and Continuous Improvement |
| 6 | National and International Quality and Standardization Organizations |
| 7 | ISO Standards and Turkish Standard (TS) examples |
| 8 | Healthcare Quality Standards |
| 9 | Objectives and Dimensions of Healthcare Quality Standards |
| 10 | The Concept, Importance, and Benefits of Accreditation |
| 11 | Accreditation Organizations |
| 12 | JCI and International Accreditation Practices |
| 13 | TÜSKA accreditation |
| 14 | Patient and Employee Safety |