Ders Planı

CLASS 4

Lesson plan / TOTAL QUALITY MANAGEMENT AND LOGITIC

Lesson Information

Course Credit	3.0
Course ECTS Credit	4.0
Teaching Language of Instruction	Türkçe
Level of Course	Associate's Degree, TYYÇ: Level 5, EQF-LLL: Level 5, QF-EHEA: Short Cycle
Type of Course	Programme Elective
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	S
Course Coordinator
Instructor (s)	Instructor ÇINAR GARİP
Course Assistant

Purpose and Content

The aim of the course	Globalization intensified competition due to the efforts of business organizations in all of the race has started the process of restructuring. Businesses to achieve competitive success in an ever-changing conditions in the first focus was to meet with customers and their needs and preferences. But it may be possible to capture the quality of this production. total quality management is also used to increase the competitiveness of enterprises and production quality management is a popular model. This management model is aimed to teach the content.
Course Content	The birth of the concept of quality, development and scope. Fundamentals of total quality management approach, development, content, goals. Features and elements of total quality management. Total quality management tools, strategic expansion process. Relationship and the quality of human resources in the process of TQM principles to be followed. Full-time production (Just in time) and changing enventer management philosophy. The relationship between the business functions of logistics. The importance of logistics in the total quality management. Total quality management functions of quality planning, organization and control. Quality assurance systems and ISO 9000 quality system scope.

The aim of the course

Globalization intensified competition due to the efforts of business organizations in all of the race has started the process of restructuring. Businesses to achieve competitive success in an ever-changing conditions in the first focus was to meet with customers and their needs and preferences. But it may be possible to capture the quality of this production. total quality management is also used to increase the competitiveness of enterprises and production quality management is a popular model. This management model is aimed to teach the content.

Course Content

The birth of the concept of quality, development and scope. Fundamentals of total quality management approach, development, content, goals. Features and elements of total quality management. Total quality management tools, strategic expansion process. Relationship and the quality of human resources in the process of TQM principles to be followed. Full-time production (Just in time) and changing enventer management philosophy. The relationship between the business functions of logistics. The importance of logistics in the total quality management. Total quality management functions of quality planning, organization and control. Quality assurance systems and ISO 9000 quality system scope.

Learning Outcomes

Necessary to solve the problems identified in the field of logistics data to identify, collect and be able to use effectively.
Practical applications, the necessary theoretical knowledge, hands and / or demonstrate the intellectual skills can use.
Logistics and freight transport systems in the field of plant design and practices related to colleagues, superiors, and serves individuals and groups be able to clearly describe and teamwork.
To have a basic knowledge of international trade and business issues.
Logistics as an independent field of learning and to show what they have learned.
Information related to the field of management studies, identifying problems with unpredictable situations and the ability to search a solution won the show.
Textbooks containing information on issues related to the field of Transportation, the application of tools-tools and other resources have supported the basic level of theoretical and practical knowledge.
Warehouse management, shelf systems, stacking machines, different and similar aspects to define the scope of the technical tools and materials.
Sufficient level of foreign language knowledge in the field to have.
Logistics infrastructure in Turkey to have their applications.
Having knowledge about production management.
Logistics Base, to have information about global logistics.
Be knowledgeable about the concept of stock and inventory.
Together with knowledge of basic computer use, Internet technologies, office, graphics, and use project management software.
To have knowledge about the supply and procurement practices.
Procurement of the production process of the realization of his first point until the last point of the distribution reaches the computer software environment of logistics activities within the framework of supply chain management, able to process.
Transportation within the scope of the process and the centers of international recognition modes of transport, transport, customs and insurance documentation make the computer environment.
Transport and logistics teams and for the individual undertakes the work and responsibility shall be enforced.
Applications in the field of transportation to solve complex problems encountered and unpredictable liability for employees is a multi-disciplinary team works effectively in teams.
Transport and logistics-related areas within the framework of a project carried out under the responsibility of development activities executed by employees.
Basic level of knowledge and skills gained in the field of Transport and critically evaluates the philosophy of active training.
Scientific and technological developments in the field monitors, identifies and meets the requirements under the responsibility of employees' learning.
Both the need for theoretical and practical areas of transportation circles, as the effective work of the profession.
Lifelong learning is conscious. Identifying learning objectives, effective access to accurate and adequate information enhances competence.
Objectively evaluate the performance of employees under the responsibility and control.
Issues related to the field of social responsibility, ethical values and social security rights to have knowledge and awareness.
Field issues related to occupational safety, worker health and environmental protection to be conscious.
To have adequate logistics infrastructure.
Adequate knowledge of the transport modes.
Be knowledgeable about logistics management.
To have knowledge about the distribution modes.
Storage and Management to be knowledgeable about.
Historical information about the structure of ownership in the process of global production, currently performed to define the global production of concrete examples.

Weekly Course Subjects

1	The history of management systems.
2	Quality and the development of quality management.
3	The description of total quality management and its philosophy.
4	Basic elements of total quality management
5	Quality planning
6	Change management and culture of a organization
7	Organizational comminication in total quality management.
8	Total quality management and motivation
9	Team work and total quality management.
10	Exam
11	Education and motivation of staff and total quality management.
12	Total quality managements effects on business’s competitiveness.
13	Quality assurance systems and accreditation.
14	General review

Resources

1-CANAN TEKİN, BESİM AKIN, VEDAT EROL; Toplam kalite yönetimi ve kalite güvence sistemi, Beta yayınları, İstanbul, 2001. HÜSEYİN DEMİRCİ; Toplam Kalite Yönetimi, Kum Saati Yayınları, İstanbul, 2010.

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