Ders Planı

CLASS 4

Lesson plan / QUALITY MANAGEMENT IN HEALTH CARE SERVICES

Lesson Information

Course Credit	3.0
Course ECTS Credit	4.0
Teaching Language of Instruction	Türkçe
Level of Course	Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle
Type of Course	Compulsory
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?	Z
Course Coordinator
Instructor (s)
Course Assistant

Purpose and Content

The aim of the course	In today's conditions where costs in healthcare services gradually increase, the provision of scarce resources in a way that creates the highest added value depends on the implementation of the quality management approach throughout the organization with the support of the senior management. The aim of this course is to convey the concept of quality in health institutions, quality assurance systems, national and international accreditation standards in health, quality improvement tools and effective leadership understanding in quality studies and to provide them with knowledge.
Course Content	Total Quality Management Philosophy and Historical Development, Importance of Quality in Health Services, Quality Management Systems in Health, Quality Awards, Quality Studies of the Ministry of Health, External Assessment and Accreditation in Health Services, Patient and Employee Safety Practices, Service Quality Measurement Models, Quality Improvement Tools, quality, Cost and Technology Relations, Clinical quality Applications in the world and Turkey.

The aim of the course

In today's conditions where costs in healthcare services gradually increase, the provision of scarce resources in a way that creates the highest added value depends on the implementation of the quality management approach throughout the organization with the support of the senior management. The aim of this course is to convey the concept of quality in health institutions, quality assurance systems, national and international accreditation standards in health, quality improvement tools and effective leadership understanding in quality studies and to provide them with knowledge.

Course Content

Total Quality Management Philosophy and Historical Development, Importance of Quality in Health Services, Quality Management Systems in Health, Quality Awards, Quality Studies of the Ministry of Health, External Assessment and Accreditation in Health Services, Patient and Employee Safety Practices, Service Quality Measurement Models, Quality Improvement Tools, quality, Cost and Technology Relations, Clinical quality Applications in the world and Turkey.

Learning Outcomes

Having theoretical and practical knowledge about economics, business administration, accounting, law, finance, finance and management science sufficient to comprehend, evaluate and direct the functioning of the health system.
To have knowledge about interpreting the components of national and international health systems and health policies.
To know the sub-departments of health system organization and the employees in these departments, to have knowledge about the duties, authorities and responsibilities of the employees.
To have knowledge about social, environmental and behavioral factors that are related to the improvement of community and individual health.
To improve his knowledge and skills in the management of health institutions, management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies, health insurance, etc. To gain application skills in their fields.
Gaining the ability to use scientific methods and techniques in critical and creative thinking, decision-making and problem-solving in problems arising in the process of health care management.
To gain the ability to analyze, evaluate and interpret data related to the field of health management.
Developing strategies and suggestions on the management of health institutions and services.
Multi-faceted examination and evaluation of developments related to the management of healthcare institutions using scientific methods and techniques.
To show leadership and leadership characteristics in line with the goals of the institution by evaluating the personality, culture and behavioral characteristics of employees in health institutions.
Demonstrate the ability to take responsibility individually and as a team member to solve problems encountered in healthcare management practices.
On the basis of lifelong learning philosophy, to gain the ability to constantly renew oneself by determining learning needs, to follow current developments in science and technology in multidisciplinary and interdisciplinary fields.
To acquire a foreign language that will follow the basic and professional developments in the field.
To have the competence of using the correct and proper grammar and terminology used in health institutions in written and verbal communication.
Sharing their thoughts and solution suggestions on issues related to the management of health institutions in written and verbal form with the relevant parties inside and outside the institution.
To gain the ability to use information and communication technologies, equipment such as photography and video in professional field, media and social media for the purpose and desired result.
To gain the awareness of social responsibility and to be able to demonstrate their knowledge on this subject with practice in the field.
Reflecting the management philosophy and management functions in management practices in accordance with each unit.
As an individual, his appearance is an example to the institution with his positive attitude and behavior; being open to continuous improvement and change.
To be sensitive to general health problems in the country or the world, to interpret and evaluate solutions.
To act in accordance with the legal regulations related to the field and social, scientific and professional ethical principles.
Gaining the ability to conduct multidisciplinary teamwork effectively, efficiently and in line with ethical principles.
The ability to use health resources correctly by increasing the health literacy level of the society.

Weekly Course Subjects

1	Concepts of Quality and Quality of Service
2	The Concept of Quality in Health
3	Health Quality Components
4	Total Quality Management: Responsibilities of Senior Management
5	Total Quality Management: Focus on Patient
6	Total Quality Management: Employee Engagement
7	Total Quality Management: Vendor Support
8	Midterm Exam
9	Total Quality Management: Continuous Improvement
10	Legal Framework Applied in the Health Sector
11	International Accreditation Standards-1
12	International Accreditation Standards-2
13	Joint Commission International Accreditation Standards (1
14	Joint Commission International Accreditation Standards (2

Resources

1. Sağlıkta Kalite Yönetimi ve Akreditasyon, Editörler: Doç.Dr.Umut Beylik, Dr.Öğr. Üyesi Keziban Avcı. Gazi Kitabevi, Ankara, 2019.
2. Sağlık İşletmelerinde Kalite, Sağlıkta Kaliteşim Sistemleri ve Sağlıkta Mükemmelikte Süreklilik, Beta Yayınları, İstanbul, 2014.
3. Sağlıkta Kalite İyileştirme Yöntemleri, Mustafa Said Yıldız, Detay Yayıncılık, 2019.
4. Sağlıkta Kalite Yönetimi-Güncel Konular ve Stratejik Yaklaşımlar, Editör: Dr.Öğretim Üyesi Keziban Avcı, Gazi Kitabevi, Ankara, 2019.
5. Toplam Kalite Yönetimi Uygulamaları.Nilgün Sarp. Siyasal Kitabevi, 2014.
6. Sağlık Bakanlığı Sağlıkta Kalite Standartları (Hastane, diyaliz, evde, ADSH, 112), Versiyon 6, 2020.
7. Joint Commission International Akreditasyon Standartları, Versiyon 6, 2017.
8. Sağlık Bakanlığı Sağlıkta Akreditasyon Standartları (SAS), 2017.

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Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources

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