Ders Planı

Lesson Information

Course Credit
Course ECTS Credit
Teaching Language of Instruction	Türkçe
Level of Course	Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle
Type of Course
Mode of Delivery	Face-to-face
Does the course require compulsory or optional work experience?
Course Coordinator	Instructor KAAN CAN UYANIK
Instructor (s)
Course Assistant

Purpose and Content

The aim of the course	In business life, where it is almost impossible to completely isolate from conflict situations and stay away from stress, conflict and stress management, which can be handled within the framework of interpersonal communication skills, are very important issues. In this context, the aim of the course is to ensure that students of the Department of Health Management have good communication skills and that they can cope well with conflictual situations and stress they may encounter and find solutions.
Course Content	Necessity of Communication in Human Relations, Nature and Importance of Interpersonal Relations, Relational and Developmental Approach to Communication, Basic Features of the Communication Process, Components of Communication Skills, Balance of Power in Human Relations, Satisfaction and Bonding in Human Relations, Human Relations Models, Interpersonal Communication Skills and Conflict, What is Conflict? , Conflict Management, What is Stress?, Stress Management.

The aim of the course

In business life, where it is almost impossible to completely isolate from conflict situations and stay away from stress, conflict and stress management, which can be handled within the framework of interpersonal communication skills, are very important issues. In this context, the aim of the course is to ensure that students of the Department of Health Management have good communication skills and that they can cope well with conflictual situations and stress they may encounter and find solutions.

Course Content

Necessity of Communication in Human Relations, Nature and Importance of Interpersonal Relations, Relational and Developmental Approach to Communication, Basic Features of the Communication Process, Components of Communication Skills, Balance of Power in Human Relations, Satisfaction and Bonding in Human Relations, Human Relations Models, Interpersonal Communication Skills and Conflict, What is Conflict? , Conflict Management, What is Stress?, Stress Management.

Learning Outcomes

Having theoretical and practical knowledge about economics, business administration, accounting, law, finance, finance and management science sufficient to comprehend, evaluate and direct the functioning of the health system.
To have knowledge about interpreting the components of national and international health systems and health policies.
To know the sub-departments of health system organization and the employees in these departments, to have knowledge about the duties, authorities and responsibilities of the employees.
To have knowledge about social, environmental and behavioral factors that are related to the improvement of community and individual health.
To improve his knowledge and skills in the management of health institutions, management, production, human resources, finance, accounting, marketing, patient and public relations, quality and patient safety, occupational health and safety, information technologies, health insurance, etc. To gain application skills in their fields.
Gaining the ability to use scientific methods and techniques in critical and creative thinking, decision-making and problem-solving in problems arising in the process of health care management.
To gain the ability to analyze, evaluate and interpret data related to the field of health management.
Developing strategies and suggestions on the management of health institutions and services.
Multi-faceted examination and evaluation of developments related to the management of healthcare institutions using scientific methods and techniques.
To show leadership and leadership characteristics in line with the goals of the institution by evaluating the personality, culture and behavioral characteristics of employees in health institutions.
Demonstrate the ability to take responsibility individually and as a team member to solve problems encountered in healthcare management practices.
On the basis of lifelong learning philosophy, to gain the ability to constantly renew oneself by determining learning needs, to follow current developments in science and technology in multidisciplinary and interdisciplinary fields.
To acquire a foreign language that will follow the basic and professional developments in the field.
To have the competence of using the correct and proper grammar and terminology used in health institutions in written and verbal communication.
Sharing their thoughts and solution suggestions on issues related to the management of health institutions in written and verbal form with the relevant parties inside and outside the institution.
To gain the ability to use information and communication technologies, equipment such as photography and video in professional field, media and social media for the purpose and desired result.
To gain the awareness of social responsibility and to be able to demonstrate their knowledge on this subject with practice in the field.
Reflecting the management philosophy and management functions in management practices in accordance with each unit.
As an individual, his appearance is an example to the institution with his positive attitude and behavior; being open to continuous improvement and change.
To be sensitive to general health problems in the country or the world, to interpret and evaluate solutions.
To act in accordance with the legal regulations related to the field and social, scientific and professional ethical principles.
Gaining the ability to conduct multidisciplinary teamwork effectively, efficiently and in line with ethical principles.
The ability to use health resources correctly by increasing the health literacy level of the society.

Weekly Course Subjects

1	The Necessity of Communication in Human Relations
2	The Nature and Importance of Interpersonal Relationships
3	Relational and Developmental Approach to Communication
4	Basic Features of the Communication Process
5	Components of Communication Skills
6	Balance of Power in Human Relations
7	Satisfaction and Attachment in Human Relationships
8	Midterm
9	Human Relations Models
10	Interpersonal Communication Skills and Conflict
11	What is Conflict?
12	Conflict Management
13	What is Stress?
14	Stress Management

Resources

1-Kişilerarası İletişim, 2019, Prof. Dr. Sema BECERİKLİ

CLASS 1

CLASS 2

CLASS 3

CLASS 4

Lesson Information

Purpose and Content

Learning Outcomes

Weekly Course Subjects

Resources

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