Lesson plan / TOTAL QUALITY MANAGEMENT

Lesson Information

Course Credit 2.0
Course ECTS Credit 2.0
Teaching Language of Instruction Türkçe
Level of Course Bachelor's Degree, TYYÇ: Level 6, EQF-LLL: Level 6, QF-EHEA: First Cycle
Type of Course Programme Elective
Mode of Delivery Face-to-face
Does the course require compulsory or optional work experience? S
Course Coordinator
Instructor (s)
Course Assistant

Purpose and Content

The aim of the course Total quality management approach and understand the issues related to Quality Management Systems,
Course Content Competition and quality concepts, and quality of the historical development of quality gurus, Philosophy and Principles of Total Quality Management, quality culture in organizations and activities, the responsibilities of quality, continuous improvement (Kaizen), quality costs, Total Quality Management, Suppliers, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000.

Weekly Course Subjects

1Introduction - Quality and general terms
2Total Quality Management Philosophy and Principles
3Leadership of executives
4Customer Satisfaction
5Continuous Education / Learning Organisation
6Team Work / Full Participation
7Processes Management
8Data Management - System Approaches
9Midterm exam
10Continuous Improvement
11Quality Models
12Quality Standards ( National - International)
13Quality Accreditation
14General Overview

Resources

1-lecture notes