1 | Basic Concepts Related to Quality |
2 | Concept of Quality in Health Care |
3 | Customer Satisfaction in Health Institutions. |
4 | Customer Satisfaction in Healthcare |
5 | Measuring Quality in Health Care |
6 | Measuring Quality in Health Care |
7 | continuous Improvement |
8 | midterm exam |
9 | continuous Improvement |
10 | Tools Used to Improve Quality |
11 | Health Services Accreditation, Certification and Quality Awards |
12 | Health Services Accreditation, Certification and Quality Awards |
13 | Patient Safety |
14 | General Review |